Effective Communication

Not everyone is born with the skill to communicate effectively in any environment, however it is a skill anyone can learn. Being able to communicate effectively allows an individual to be better off in places such as that of the work place. There are steps into being able to communicate effectively in the workplace and the first step is to listen to those that surround us. Those that surround us might be co-workers, people offering their services, or people we are offering our service to. When we listen and concentrate on what others have to say we are able to figure out how the other person feels about things related to the business, the process of doing things, or the service. In order to understand we have to concentrate and stay patient while the person speaks without being biased or judgmental in our thoughts towards the person. Of course, the customer or the person we are listening or communicating with might be wrong, but we have to find a solution in order to be effective in providing the correct and needed information. Providing the correct and needed information might make the other person view things differently and maybe even the same way as we envision.

When it comes time to express our information we have to be confident with what we are saying even if it is told to an individual or to an audience. In order to express ourselves with confidence we must speak in a tone of voice that can be heard, of course it does not mean it has to be a screaming voice, but a tone clear and loud enough to be heard especially in situations were there is an audience or group of people listening. The words that are used need to be to the point without any extra irrelevant information that might be unnecessary to what is to be expressed or needed to be understood. Also in order for that communication to be effective the details and information must be correct and without any erroneous information. In order to be consistent every time we are communicating we must be honest and provide a language that is easy to understand or believable and free of slang words without taking great pauses while using sounds or words of uncertainty.

Also when we communicate in order for that communication to be effective we must not give information that we are uncertain about which in the long run can turn into greater issues because erroneous information was provided. If there is something left pending or unresolved then we can go back and try to give an update of our resolution or our lack of results. No matter what the issue is we must show respect to others without judging their personality or bringing forward stereotypes since we might and will be dealing with very distinct people. In order to resolve the issues we must understand the perspectives of others and also provide assistance at all times or when needed and even show appreciation to show a sincere practice that others will find stable, honest, and reliable and and in turn there will be a positive relationship between (in this case) the business and the customer thanks to effective communication.  

Reference:

Bovée, C. & Thill, J. (2010). Business communication essentials: A skills-based approach to vital business English (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall., chapter 1 and 13.